Throughout the entire COVID-19 pandemic, the zoo has closely followed Governor Northam’s executive orders and the guidelines of the CDC. With each new executive order, the zoo has implemented the necessary changes to comply. As such, the zoo will continue to follow all current guidelines.
Executive Order 79 went into effect May 28, 2021. This new order ends all of Virginia’s COVID-19 mitigation measures with the exception of continued guidance on mask wearing. This order will no longer require businesses to apply capacity limits or physical distancing. The Metro Richmond Zoo is following Executive Order 79 effective May 28.
The Metro Richmond Zoo is fully open!
As we have done throughout the entire pandemic, we ask that all guests respectfully comply with our safety guidelines. The following adjustments to our COVID-19 guidelines are based on the latest guidance of the CDC and state government officials. The safety of our staff, animals, and visitors is our top priority.
- Masks: As per the Governor’s mask mandate, individuals should follow all current CDC mask guidelines. Fully vaccinated guests and employees do NOT have to wear a mask in indoor and outdoor places at the zoo. Fully vaccinated guests and employees are welcome to continue wearing face coverings if they desire. Individuals (ages 5+) who are not fully vaccinated should wear a mask indoors at all times and outdoors if a distance of 6 feet cannot be maintained from other guests.
- Reservations: Online reservations are recommended but not required. Guests can continue purchasing daily tickets here to speed up the check-in process at the gate. Tickets can be purchased at the front entrance upon arrival. Depending on crowds, guests without online reservations may have to wait in a standby line before purchasing tickets.
- Zoo Members: Guests with zoo memberships do NOT have to schedule a time to visit.
- Increased Sanitation: As always, the zoo is committed to maintaining a high level of cleanliness in the park. Team members frequently disinfect all restrooms, picnic tables, and other areas. Additional hand sanitizer stations have been placed in the zoo.
- Good Health Habits: All guests and employees are encouraged to practice good health habits. Wash your hands frequently, avoid contact with people who are sick, and don’t touch your face. If you are experiencing symptoms of COVID-19, please stay home.
- Keeper Talks: All Keeper Talks have resumed.
- Capacity: The zoo operates at normal capacity.
- Rides and Attractions: All rides, attractions, and animal feedings are open. The playground is closed until renovations are completed.
All memberships were active for use again on June 15, 2020, the day the Zoo reopened. As previously announced, we are extending all memberships that were purchased between March 1, 2019 and June 14, 2020. We value our members and your support. Each member will still receive one full years’ access to walk around the Zoo. Reference the chart below for your new membership expiration date.
The Zoo closed on March 25, 2020 and reopened on June 15, 2020. Excluding Sundays, this was a total of 70 days closed. Each membership will be extended for the time lost (due to the Governor’s mandated COVID-19 closure) between March 25 and its original expiration date.
Your new expiration date will be adjusted in our computer system. We will not print new membership cards with the extended expiration date; however, any membership cards printed after June 1, 2020, will reflect the extended expiration date.
We are so grateful for your continued support and flexibility as we have navigated these difficult past 14 months together. We look forward to returning to a sense of normalcy and will see you at the zoo soon!
Exposure to COVID-19 is an inherent risk in any public location where people are present; the Metro Richmond Zoo cannot guarantee you will not be exposed to COVID-19 during your visit.