Experience Policies

• $175 per person
• Max of 4 people allowed for each experience
• Ages 8 and up
• Experience is not guaranteed private unless you book all 4 slots
• Zoo admission is required but is not included in the experience purchase
• All sales are final. No refunds. No rescheduling. Do not be late. We will start on time. Arrive at the zoo 30 minutes before reservation time to check-in. 
• You may be rescheduled if we do not reach our 2-person minimum for each time slot.
• Physical requirements for the experience and to access behind-the-scenes areas: Guests must be able to fit through a narrow alley (24″ wide), be able to step over a 27″ rail, be able to walk downstairs, and be able to wade in water (max depth on guest side: 30″ deep)

What to Expect

• Wear comfortable clothes and closed-toe shoes with socks (Clothes will be smelly after entering the habitat. Clothes may get dirty or wet. Short sleeves are recommended.)
• Arrive at the zoo front entrance to check in for the experience and sign a waiver 30 minutes before reservation time
• Meet at the hippo statue underneath the Hippo Haven exhibit sign 5 minutes prior to reservation time
• Follow zoo team member behind the scenes to access the inside hippo habitat (the climate inside is hot and humid)
• Receive safety instructions, put on waders, and follow team member into the pool
• View Iris and Poppy from the water with potential opportunities to feed them
• The water may be poopy, and you are entering the splash zone! You may get wet and/or pooped on. What a magical memory that would make!
• Photos and videos are welcome (a wrist strap is encouraged to prevent phone or camera from falling into the water)
• Wash hands in a sink before and after the experience

Safety

• Participants must sign a waiver in person before beginning the experience
• Participants must follow all instructions from team member
• Failure to follow instructions will result in removal from experience without a refund

Iris and Poppy have the choice of where to spend their time, and it is possible they may not approach the experience participants. Each experience will vary.