Drive-Thru Tour FAQs

WHEN IS THE DRIVE-THRU TOUR OFFERED?

The Drive-Thru Tour is offered during the winter season on Mondays and Tuesdays starting December 7, 2020 and ending February 23, 2021. The regular, walk-in zoo is open Wednesdays, Thursdays, Fridays, and Saturdays during the winter season.

DO I NEED TO PURCHASE TICKETS OR CAN WE BUY ONSITE?

We highly recommend pre-purchasing tickets online at www.metrorichmondzoo.com because capacity is limited. Arrive 15 to 20 minutes before your scheduled time block. If you wish to receive a member discount, you do NOT need to schedule online.

CAN MY ZOO MEMBERSHIP BE USED FOR A DRIVE-THRU TOUR?

No. Memberships are for the walk-in zoo only and are not valid for special events like the Drive-Thru Tour. However, active zoo members can receive a discount on the Drive-Thru Tour. Each vehicle will receive $10 OFF per member present (up to $40 off). Members must present their active membership card when arriving at the Zoo to receive the discount.  If you wish to receive a member discount, you do NOT need to schedule online.

HOW DOES THE AUDIO WORK?

When you arrive at the Zoo, instructions on how to access the audio will be placed on the outside of your windshield facing you so you can read it. You will go to a direct link with your smartphone. There are two options: 1- Video and audio or 2- Audio only. You must have data to stream either option. The audio only option uses less data, but the video and audio option gives the full experience. Bring a charged smartphone and connect it to your car’s sound system via Bluetooth or AUX cord! If your car isn’t compatible with Bluetooth or you don’t have an AUX cord, simply listen to the tour from your smartphone speaker. Note: The phone that is playing the audio cannot be used to take pictures.

Disclaimer: Some guests have reported that T-Mobile’s service is not the best around the zoo. Solution: We recommend choosing the audio only option if your service is not great.

DO YOU ACCEPT CREDIT CARDS?

Yes, we accept American Express, VISA, MasterCard, and Discover credit cards.

DO YOU ACCEPT CASH PAYMENTS?

Yes, we will accept cash for the Drive-Thru Tour..

DO YOU DRIVE-THRU IN YOUR OWN CAR? CAN WE RENT A SHUTTLE OR GOLF -CART?

Guests must travel through the Metro Richmond Zoo in the comfort of their own vehicle. We do not have rental cars or shuttles.

HOW LONG DOES THE DRIVE-THRU TOUR TAKE?

The experience from check-in to exit will last approximately 1 hour.

DO I NEED TO PRINT MY ORDER CONFIRMATION TICKET?

No. It is not necessary. However, you need to show the order confirmation number on your cell phone.

SINCE I AM IN MY VEHICLE, WILL I BE ALLOWED TO SMOKE?

Smoking of any kind is not allowed on zoo grounds. We reserve the right to escort guests off of zoo grounds if they are found to be disregarding our policies.

WILL I BE ALLOWED TO BRING ALCOHOL?

Alcohol is not allowed on zoo grounds. We reserve the right to escort guests off of zoo grounds if they are found to be disregarding our policies.

ARE PETS ALLOWED?

No. Pets are not permitted on the Metro Richmond Zoo premises even if they are in your car.

CAN I BRING MY OWN FOOD AND DRINK?

Yes. 🙂

IS THERE FOOD FOR PURCHASE IN THE ZOO?

Yes, the following can be purchased and delivered to your car. 

Chicken Sandwich Meal – Chicken sandwich, french fries, and 20 oz fountain drink $8.00
Hot Dog Meal – Hot dog, french fries, and 20 oz fountain drink $7.00
Chicken Nugget Meal – 6 Chicken nuggets, french fries, and 20 oz fountain drink $7.00
20 oz Fountain Drink – Choice of Coke, Diet Coke, Sprite, Orange Fanta, pink lemonade, or root beer $3.00
Chicken Sandwich $5.00
Hot Dog – All beef $3.00
Chicken Nuggets – 6 piece $4.00
French Fries $3.00
Bottled Water $3.00
Funnel Fries $5.00
Mini Melts Ice Cream (Choice of 5 flavors) $5.00
Chocolate-covered Frozen Banana (Choice of 5 flavors) $5.00
All Natural Fruit Smoothie (strawberry or wildberry – 16oz) $5.00
Soft Serve Ice cream cone (served in a cup with a spoon) $4.00
Hot Chocolate (8 oz.) $1.00

*Tax included in prices listed above

IS THERE A PLACE WHERE WE CAN EAT A PICNIC LUNCH?

After the tour, you may park and exit the vehicle. There is limited space for picnic lunches. You can sit on a hillside or enjoy a few picnic tables that are available. As you will be driving through the zoo, if you have purchased any snacks and drinks from Metro Richmond Zoo, you may enjoy your snacks and drinks in your vehicle.

IS THERE A PLACE WHERE WE CAN GO SHOPPING?

Yes. After you finish the tour, drive by our outdoor store to shop from your own car. If you wish, you can park and exit the vehicle to visit our indoor gift shop.

WILL I BE ABLE TO USE THE RESTROOM DURING THE TOUR?

Use the restroom before arriving at the Zoo. There is very limited space to pull off the route to use the restroom. Emergencies only. Access to a small restroom in the Treeop Zoofari building is available before and after the tour. 

CAN WE DRIVE THROUGH IN A CONVERTIBLE WITH THE TOP DOWN? 

Yes, you may. For your safety while on zoo grounds, doors MUST BE IN PLACE and closed at all times. All persons must be seated in the vehicle if the top is down.

CAN WE DRIVE THROUGH IN A JEEP WITH THE SIDES OFF?

No. All vehicles entering the Zoo must have the side doors on.

CAN WE RIDE IN THE BED OF A PICKUP TRUCK?

No. 

ONCE WE EXIT THE ZOO, CAN WE COME BACK THE SAME DAY?

Guests may not return after exiting the zoo on the same day without paying admission again. Tickets expire once guests exit the zoo. Tickets can be purchased at www.metrorichmondzoo.com

ARE THERE DISCOUNTS AVAILABLE?

Active zoo members receive $10 off the Drive-Thru Tour experience. Each vehicle will receive $10 OFF per member present (up to $40 off). Members do NOT need to purchase a ticket online.

WILL WE BE ABLE TO FEED OR PET ANY OF THE ANIMALS?

No. Guests are not permitted to feed any of the animals during the Drive-Thru Tour. After the tour, guests may exit their vehicles and feed zoo treats to the farm animals (goats, pigs, and sheep) that live next to the Treetop Zoofari building. Note: Guests that visit the walk-in zoo on Wednesdays-Saturdays can feed and pet the giraffes and barnyard animals.

WE CAME WHEN THE WEATHER WASN’T IDEAL AND DIDN’T SEE MANY ANIMALS, CAN WE GET OUR MONEY BACK?

No. If we can not operate due to inclement weather, we will reschedule your tickets for a different date.

CAN I GET A REFUND IF I DO NOT SHOW UP FOR MY SCHEDULED TOUR?

No. We would appreciate if you call in advance to notify us that you can’t make it. We will reschedule you for another time. (804) 739-5666


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